[{"data":1,"prerenderedAt":87},["ShallowReactive",2],{"copy:support:en":3},{"seo":4,"hero":7,"channels":19,"people":47,"request":51,"selfhelp":78},{"title":5,"description":6},"Support · manuals, forum, e-mail and phone · Struct4U","Help with XFEM4U, XFrame2D, XBeam2D, XConstruct and XSpreadsheets: manuals, the AI Assistant, the forum, e-mail and phone. Support is included.",{"label":8,"title":9,"lead":10,"block":11},"Support","Help with the software, at no extra cost.","Most answers are in the manuals, in English and Dutch. If yours isn’t, ask on the forum or write to us: we answer within one working day. Support and new versions are included with every licence and with pay-per-use.",{"email":12,"phone":13,"hours":14,"hoursValue":15,"forum":16,"manuals":17,"manualsValue":18},"E-mail","Phone","Hours","Mon–Fri {open}–{close} CET","Forum","Manuals","English · Dutch",{"label":20,"title":21,"lead":22,"items":23,"allDocs":40,"aiLink":41,"forumLink":42,"mailLink":43,"notes":44},"Where to ask","Five ways to get an answer.","Start at the top: the first three are open at any hour. E-mail and phone reach our team directly, Monday to Friday, {open}–{close} Dutch time (CET).",[24,27,31,34,37],{"key":25,"name":17,"text":26},"docs","Every application has a manual in English and Dutch: input, results, and the background to the calculations.",{"key":28,"name":29,"text":30},"ai","AI Assistant","Inside XFEM4U. Ask a how-do-I question: it answers from the XFEM4U manual and gives you the page, so you can read it yourself. Free with every account.",{"key":32,"name":16,"text":33},"forum","Questions and answers from users and from our staff, in English and Dutch. Search it first: many questions have been answered there.",{"key":35,"name":12,"text":36},"email","For installation problems, your licence or credit, or a result you want explained. Put the details listed below in your message. We answer within one working day.",{"key":38,"name":13,"text":39},"phone","Monday to Friday, {open}–{close} Dutch time (CET), when it is quicker to talk it through.","All manuals","About the AI Assistant","forum.struct4u.com","Start an e-mail with the checklist",[45,46],"Support and new versions cost nothing extra.","We answer within one working day.",{"title":48,"lead":49,"topicsLabel":50},"Who answers your questions","The engineers behind Struct4U: the people who build the software.","Topics",{"label":52,"title":53,"lead":54,"steps":55,"crash":74,"mailButton":75,"mailSubject":52,"mailBody":76,"note":77},"Support request","What to put in your e-mail.","These details let us reproduce the problem on our side.",[56,59,62,65,68,71],{"title":57,"text":58},"Program and version","For example XFEM4U, with the version number the program shows.",{"title":60,"text":61},"Windows version","For example Windows 11, 64-bit.",{"title":63,"text":64},"Your Struct4uKey","The key you sign in with. \u003Cb>Never send your password.\u003C\u002Fb>",{"title":66,"text":67},"What happened","What you did, what you expected and what the program did instead, step by step. Copy any error message word for word, or add a screenshot.",{"title":69,"text":70},"The model file","Attach the model ({files}) if you can share it.",{"title":72,"text":73},"A result you doubt","The value you expected, how you got it (a hand calculation, a textbook, another program) and the value the program gives.","\u003Cb>Did XFEM4U crash?\u003C\u002Fb> It can send us an automatic crash report. Tell us roughly when it happened, so we can find it.","Start an e-mail with this checklist","Program and version:\nWindows version:\nStruct4uKey (never your password):\n\nWhat I did, what I expected and what happened:\n\n\nError message:\nModel file attached (yes\u002Fno):\n","The checklist opens in your own e-mail program.",{"label":79,"title":80,"lead":81,"downloads":82,"releaseNotes":83,"changelog":84,"faq":85,"students":86},"Before you write","Check that you have the latest version.","A newer release may already fix it. Each release comes with release notes in English and Dutch.","Download the latest versions","Release notes (PDF)","Changelog","Licences, credit and payment: FAQ","Questions about a student licence? Write to {education}.",1792702114987]